Service Level Terms

(This Exhibit 2 comprises part of the Services Agreement between the Client and the Vendor (as such terms are referenced therein) (the “Agreement”) and capitalized terms not otherwise defined herein shall have the meaning ascribed to them under the Agreement).

The Services shall be available 99.0%, measured monthly, excluding holidays and weekends in Israel and in the United States, as well as scheduled maintenance. Any uptime or downtime calculation will exclude periods affected by such maintenance. Further, any downtime resulting from outages of third- party connections or utilities or other reasons beyond Vendor’s control will also be excluded from any such calculation (including, and without limitation, downtime resulting due to or in connection with outages to any public Internet backbones, networks or servers, failures of Client’s equipment (including Domain Names and VPS(s)), systems or local access services, for previously scheduled maintenance, strikes, riots, insurrection, fires, floods, explosions, war, governmental action, labor conditions, earthquakes, natural disasters, or interruptions in Internet services to an area where Vendor or its servers are located).

The Client's sole and exclusive remedy, and Vendor's entire liability, in connection with Service availability shall be that for each period of downtime lasting longer than one hour, Vendor will credit the Client 1% of Service Fees for each period of 30 or more consecutive minutes of downtime; provided that no more than one such credit will accrue per day.

Downtime shall begin to accrue as soon as the Client notifies Vendor in writing that downtime is taking place, and continues until the availability of the Services is restored. In order to receive downtime credit, the Client must notify Vendor in writing of the downtime, and failure to provide such notice will forfeit the right to receive downtime credit.

Notwithstanding anything hereto to the contrary, the credit accrued in any particular month shall not exceed 100% of the Service Fee in any such particular calendar month.

Vendor will only apply a credit to the month in which the incident occurred. Vendor’s blocking of data communications or other Service in accordance with its policies shall not be deemed to be a failure of Vendor to provide adequate service levels under this Agreement.

Support is provided by email or phone, Sunday through Thursday, excluding Jewish or national holidays or election days in Israel, on regular workdays in Israel, from 9:00 am local time and until 6:00 pm local time.